STARTUPS AND COMPANIES VERIFIED
UX/UI Design & Mobile App Dev for Software Dev Company
THE REVIEW
"Each of them responded quickly, clearly, and helpfully to all queries."
FEEDBACK SUMMARY
Leanware delivered the system, which was expected to have an intuitive design that saves the company’s receipt manual intervention by 50%. The team thoroughly and quickly discussed the client's concerns through Zoom and Microsoft Teams. Overall, their can-do attitude made the project successful.
$10,000 to $49,999
Feb. - Aug. 2021
5
Quality
5
Schedule
5
Cost
5
Willing to refer
5
PROJECT SUMMARY
Leanware developed and designed a cloud-based system for an outsource transcription service company. The team was tasked with incorporating features like workflow management, invoice, timesheets, and more.
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Software
Deborah Tantardini
Managing Director, BackupTyping Ltd
United Kingdom
1-10 Employees
Online Review
BACKGROUND
Please describe your company and your position there.
I am the Managing Director of an outsource transcription service company based in the UK.
OPPORTUNITY/CHALLENGE
For what projects/services did your company hire Leanware, and what were your goals?
Our existing workflow system was around 15 years old and didn't include features that are now necessary, it had become unstable and unsupportable. We needed a system that was built in up to date software incorporating features that are now required as well being a system that could be updated and expanded as and when necessary.
SOLUTION
How did you select this vendor and what were the deciding factors?
Leanware were recommended to us via a potential consultant. On speaking to the team, we believed they were able to offer us a comprehensive solution to our issues at a price that was affordable. They have a can-do attitude and an ability to explain technical issues in layman's terms.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
They designed and developed a cloud based workflow system incorporating workflow management, invoicing and timesheets both internally and externally as well as mailing and CRM solutions all in one comprehensive, intuitive system.
How many people from the vendor's team worked with you, and what were their positions?
There were three people we had regular contact with including the CEO and developers. Each of them responded quickly, clearly, and helpfully to all queries.
RESULTS AND FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The system developed by Leanware should save us 50% of manual intervention on the receipt and sending of work and give our clients a simple, intuitive system to use to send work to us and the ability for them to monitor costs which is invaluable to them. The system will also upgrade our ability to market to potential new clients and keep in regular with current clients without impacting on the general day to day business excessively.
Describe their project management style, including communication tools and timeliness.
The project management was great. The team were patient with our non-technological knowledge and brought great ideas to the table going beyond what we originally had in mind. The team always responded quickly using email (our requested manner of communication) and quickly booked in Zoom/Teams calls whenever needed to explain matters more thoroughly. They also provided Loom videos for detailed instruction.
What did you find most impressive or unique about this company?
The communication was always excellent. They have a can-do attitude and a real desire to give us the system that we really want.
Are there any areas for improvement or something they could have done differently?
We have been completely delighted with all aspects of working with Leanware.
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