STARTUPS AND COMPANIES VERIFIED
UX/UI Design & Mobile App Dev for Software Dev Company
THE REVIEW
“Leanware’s biggest strengths are their dedication and affordable fees.”
FEEDBACK SUMMARY
The web app is user-friendly; it has increased clinic visibility for the client, helped them save time, and enabled digital contract signing. Leanware has delivered on time and stayed within the budget, even after adding extra tasks. They’re transparent, communicative, and responsive to feedback.
$50,000 to $199,999
July 2022 - Ongoing
5
Quality
5
Schedule
5
Cost
5
Willing to refer
5
PROJECT SUMMARY
Leanware has designed and developed a web application for an orthodontic clinics network. They’ve used Figma for design and built the app from scratch. Currently, they’re developing the app’s second version.
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Software
Barb Heathcote
Manager of Dental Engagement, Docbraces
Ontario, Canada
501-1,000 Employees
Phone Interview
BACKGROUND
Introduce your business and what you do there.
I’m the manager of dental engagement at Docbraces. We’re a network of orthodontic clinics across Canada and parts of the US. I assist our treatment coordinators and clinics, engage with their dental community, and help them with their patient conversion to get them to start orthodontic treatments.
OPPORTUNITY/CHALLENGE
What challenge were you trying to address with Leanware?
We wanted to develop a software tool to help our clinics create contracts for the patients’ orthodontic treatments. The tool also needed to create a product that our clinics could use as a presentation of treatment and payment options to work with the patient and find the option that could work best for them.
SOLUTION
What was the scope of their involvement?
Leanware has designed and developed a web application for us. First, we had a discovery phase where we shared our current tool and our vision for what we wanted. We also shared the parameters the application needed to have.
For the UI/UX design, Leanware recommended some features and functions to make development easier and the final app more straightforward for users. We already had our user personas. Leanware guided us on the best way to make the app secure and user-friendly. When they did the initial design, they sent us Figma files and Loom videos for us to approve before coding.
From there, Leanware built the application in sprints. During development, they presented us with the app for feedback and testing. We provided live feedback, and Leanware made adjustments and improvements throughout the development stage.
Currently, Leanware is developing a new version of the app based on our clinics’ feedback. They also provide maintenance for the app.
What is the team composition?
We mainly work with Carlos (CEO), Andrea (Product Manager), and Jarvy (Co-Founder). Additionally, 5–7 other members of Leanware’s team also work on our project.
How much have you invested with them?
The initial app development cost about $50,000.
What is the status of this engagement?
The initial development lasted from July–August 2022, and our last update was in January 2023. Our engagement with Leanware is ongoing.
RESULTS AND FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The tool Leanware produced has increased our visibility to multiple clinics simultaneously, helping us save person-hours and our clinic team members save time. Patients who can't come to our offices can now sign contracts digitally, which has been a huge help. We can collect patient information more securely thanks to Leanware's work.
Our internal team also likes how user-friendly the app is — it's straightforward. Our teammates were used to a complicated Excel spreadsheet, so they've found the web app much simpler, especially for new staff members. The app makes everything easy to follow and hard to make a mistake. Overall, we really like the app's flow and its look and feel.
Moreover, Leanware is very responsive to our feedback and any bugs that arise. We've been so happy with Leanware's work that we've chosen to continue our relationship with them and have them build the app's next version.
How did Leanware perform from a project management standpoint?
They're excellent at project management. The team hasn't only stayed within our budget but also included extra tasks and requirements while maintaining the same deadlines and costs.
We have direct communication with them through Slack and email, and they're very responsive and always follow through on their promises. For example, I sent them a message about a spelling error this morning, and they fixed it within a minute.
During development, we held twice-weekly Google Meet or Zoom meetings with the team to review the status. Leanware is very open and transparent and always looks to us for clarification.
What did you find most impressive about them?
Leanware's biggest strengths are their dedication and affordable fees.
Are there any areas they could improve?
I can't think of anything for Leanware to improve; they've been amazing.
Do you have any advice for potential customers?
Maintain open communication with Leanware; they're very responsive and open to feedback. They want to hear our feedback regularly to improve because they take a lot of pride in their work. We've been very happy with them and would recommend them to anyone looking for these services.
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